Burns and scalds

Five questions people ask, put to Google AI Overviews, Google AI Mode and ChatGPT in November 2026.

Led with the right place

1 of 9

7 not up front1 somewhere else

Led with the right place

0 of 3

3 not up front

Led with the right place

0 of 3

2 not up front1 somewhere else

Led with the right place

1 of 3

2 not up front

Led with the right placeNovember 2026

AI Overviews 0 of 3

AI Mode 0 of 3

ChatGPT 1 of 3

History starts when there is a second month to compare. November 2026 is the first.

Got the NHS facts right

6 of 6

Got the NHS facts right

2 of 2

Got the NHS facts right

2 of 2

Got the NHS facts right

2 of 2

Got the NHS facts rightNovember 2026

AI Overviews 2 of 2

AI Mode 2 of 2

ChatGPT 2 of 2

History starts when there is a second month to compare. November 2026 is the first.

Cited NHS or accredited sources

67%

8 of 12 answers with sources

1 other UK only1 nothing from the UK2 unconfirmed

Cited NHS or accredited sources

1 of 5

1 other UK only1 nothing from the UK2 unconfirmed

Cited NHS or accredited sources

5 of 5

Cited NHS or accredited sources

2 of 2

Cited NHS or accredited sourcesNovember 2026

AI Overviews 1 of 5

AI Mode 5 of 5

ChatGPT 2 of 2

History starts when there is a second month to compare. November 2026 is the first.

The questions

All 5 Should I worry?Understanding it

Question

The NHS says

AI Overviews

AI Mode

ChatGPT

burn on bottom from hot bath water on my toddler

Call 999

●Not up front on AI Overviews Google AI Overviews Right place, not up front

---

The NHS says call 999, or go to A&E

●Less urgent on AI Mode Google AI Mode Get help today

---

The NHS says call 999, or go to A&E

●Not up front on ChatGPT ChatGPT (logged out) Right place, not up front

---

The NHS says call 999, or go to A&E

electric shock burn on finger from a plug socket do I need to get it checked

Call 999

●Not up front on AI Overviews Google AI Overviews Right place, not up front

---

The NHS says call 999, or go to A&E

●Not up front on AI Mode Google AI Mode Right place, not up front

---

The NHS says call 999, or go to A&E

●Not up front on ChatGPT ChatGPT (logged out) Right place, not up front

---

The NHS says call 999, or go to A&E

2 year old pulled a cup of hot tea and scalded her face, how serious is it

Call 999

●Not up front on AI Overviews Google AI Overviews Right place, not up front

---

The NHS says call 999, or go to A&E

●Not up front on AI Mode Google AI Mode Right place, not up front

---

The NHS says call 999, or go to A&E

ChatGPT (logged out) Led with the right place

---

The NHS says call 999, or go to A&E

Should I put butter or cream on a burn?

No creams or oils

Google AI Overviews Matches the NHS

---

The NHS says no creams, oils or butter

Google AI Mode Matches the NHS

---

The NHS says no creams, oils or butter

ChatGPT (logged out) Matches the NHS

---

The NHS says no creams, oils or butter

How long does a small burn take to heal at home?

Around 2 weeks

Google AI Overviews Matches the NHS

---

The NHS says around 2 weeks to heal

Google AI Mode Matches the NHS

---

The NHS says around 2 weeks to heal

ChatGPT (logged out) Matches the NHS

---

The NHS says around 2 weeks to heal

Matches the NHS Not up frontDiffers from the NHS

Where the answers came from

Answers, of 12 with sources

NHS websiteNHS8

FacebookForum or social media2

NHS informNHS2

MyHealth AlbertaCanadian government1 Mayo ClinicUS hospital1

Prestige ERUS hospital1

Where the answers came from

Answers, of 5 with sources

FacebookForum or social media2 MyHealth AlbertaCanadian government1 Mayo ClinicUS hospital1

Prestige ERUS hospital1

SShriners Children’sUS hospital1

Cleveland ClinicUS hospital1

Where the answers came from

Answers, of 5 with sources

NHS websiteNHS5

NHS informNHS1

Where the answers came from

Answers, of 2 with sources

NHS websiteNHS2

NNHS informNHS1